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Terms and Conditions

This web site is owned and operated by Star Plus Group Pty Ltd. (Star Plus Electrical) and will be referred to as "We", "our" and "us" in this Terms of Use policy. “You” or “Your” means you, the user of this website, the person accepting these Terms and Conditions. By using this site ("http://www.starplusgroup.com.au"), browsing, collecting information or placing an order you are deemed to have accepted the Terms and Conditions which are set out on this web site page. The Terms constitute the entire agreement between us and you concerning the website.

CONDITIONS FOR SYMBOLS:

Electrical Safety Check^: Free electrical safety check available only in conjunction with a paid service.

No Call Out Fees*: Minimum charges apply.

Cancellation fees apply if booking is cancelled within two working days.*

Minimum amount of 10% upto the amount of $55 discount can be applied for invoice amount over $180 + GST in labour charges.*

 

WARRANTY

AUSTRALIA CONSUMER LAW STATEMENT

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired and replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

WARRANTY

We grant to you a lifetime warranty from the date of practical completion on all works and materials supplied by us in accordance with this warranty.

In the event of any of the works or materials supplied by us suffering an electrical or mechanical failure or fault within the warranty period we will at our choice either repair the fault, supply the services and materials again or pay for all parts, labour and service call out fees required for the works and materials to be repaired to normal working order subject to the following terms and conditions.

The benefits given to you by this warranty are in addition to any other rights and remedies you may have under any law in relation to the goods or services to which this warranty relates.

LIMITATIONS

The maximum amount payable by us under this warranty is limited to the price paid by you for the works inclusive of GST.

This warranty does not extend to products used in the works which are not manufactured by us. Such products are covered only by the manufacturer’s warranty and any guarantee expressed or implied by mandatory provisions of law.

This warranty as far as may be permitted by law excludes liability for any consequential loss or claims for damage to persons or property resulting either directly or indirectly from any failure or fault of the works.

NOTE: This warranty shall not apply unless the works have been paid for in full.

WHAT IS NOT COVERED BY THIS WARRANTY?

This warranty does not cover the following:

  • Consumables including light globes, fluorescent tubes, batteries, fuses or filters
  • Normal maintenance costs
  • Product recalls
  • Damage caused by:
    • Negligent, accidental or deliberate misuse
    • Unauthorised repairs or modifications
    • Liquid penetration
    • Electrical interferences, power surges, voltage fluctuations or lightening
    • Vermin, pests or insects
    • Rust or corrosion
    • Abnormal or excessive usage
OFFERS AND SERVICES

Our offers and services are provided in good faith and subject to the following terms. We reserve the right to update these terms at any time.

None of our offers are redeemable for cash and no offer can be used in conjunction with any other offer. Each offer has its own specific terms and conditions as detailed below:

  • Free Safety Inspection - this offer entitles the bearer to recieve a free inspection of their lighting, ceiling fans, powerpoints, switchboard and testing of smoke alarms. The inspection is a visual, non intrusive inspection. Some electrical safety issues cannot be seen using this visual method of inspection and therefore the free safety inspection is in no way a guarantee of safe operation of the electrical system. Star Plus Electrical’s accepts no responsibility for the ongoing performance of, or problems that may arise with the electrical system during or after the inspection.
  • RCD Safety switch deal - the electrical system must be earthed, or earthing rod and water bond should be installed. Most switchboards don’t require additional repairs before fitting of RCD. For powerpoints only, not lights. If switchboard is deteriorated or unsafe, other repairs may need to be made before safety switch can be installed, the cost of which is not part of the Safety Switch Special. Due to SA regulations, a maximum of three circuits can be fitted to one safety switch. A minimum of two switches must be installed (although for added convenience in case of fault, it is recommended that one safety switch is installed on each circuit) .There must be sufficient space in the existing switchboard enclosure for the safety switch to fit in and comply with Australian standards. Fitting of RCD may not be possible on old fuse boxes which require upgradeing to make it possible for safety switches to be installed. If there are any existing wiring problems in your home, this will prevent the fitting of the RCD until rectification has been carried out to Australian compliance standards.
MAKING A CLAIM

You must notify us in writing of any claim under this warranty.

Your notification must be forwarded to us at the address at the head of this warranty.

You must bear your own expenses incurred by you in making a claim under this warranty.

USING OUR WEBSITE

When using this web site you agree to be legally bound by these terms and conditions as they apply to your use or access to our website. These terms and conditions may be modified and posted to our web site from time to time.

If you do not wish to be bound by these terms and conditions then you may not use our website.

You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your personal information, please read our privacy policy on this website.

LEGAL CAPACITY

You must be eighteen (18) years of age or older to make online payments using this website. By accepting this agreement you acknowledge you are over the age of eighteen (18) years.

APPLICABILITY OF ONLINE MATERIALS

Unless otherwise specified the materials published on our web site are presented solely for your private, personal and non-commercial use.

We have used our reasonable endeavours to ensure that our web site complies with Australian law. However, we make no representations that the materials on our web site are appropriate or available for use in locations outside of Australia.

We make no warranties, express or implied that making the Products available in any particular jurisdiction outside of Australia is permitted under any applicable non-Australian laws or regulations. Accordingly, if making the Products or any part thereof available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside of Australia, you must satisfy yourself that you are lawfully able to purchase the Products. We accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside of Australia or who are nominees of or trustees for citizens, residents or nationals of other countries.

HYPERLINKS

This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

You may link our website with our consent. Any such linking will be entirely your responsibility and at your expense. By linking, you must not alter any of our website’s contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.

AVAILABILITY OF OUR WEBSITE

We will try to make our web site available but cannot guarantee that our web site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our web site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, web site, router or any other internet connected device.

We reserve the right to alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated, any new features including new content and/or the sale of new products and/or the release of new software tools or resources shall be subject to these terms and conditions.

PRODUCT SPECIFICATIONS

Specification and features of Products described or depicted on this website are subject to change without notice.

INTELLECTUAL PROPERTY RIGHTS

The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.

All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property. If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.

If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.

DISCLAIMERS

The information we provide on this website is of a general nature only. We are not providing professional advice and you should obtain professional or specialist advice that is appropriate to your circumstances and we give no warranty and accept no liability should you use the information without obtaining independent advice.

We give no warranty that the information is free from error or omission and you should use your own care and skill when accessing and using it.

To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

We take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

INDEMNITY

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

JURISDICTION

These terms and conditions are to be governed by and construed in accordance with the laws of SA and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in SA and you agree to submit to the jurisdiction of those Courts.

If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

SECURITY

When making online payments via Star Plus Electrical Website your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is approximated to take at least one trillion years to break and is an industry standard.

SEVERANCE OF CLAUSES

If any clause of these Terms is held to be unlawful, unenforceable, void or invalid for any reason that clause will be severed from the Terms and it will not affect the validity and enforceability of the remainder of the Terms.

SITE POLICIES AND MODIFICATIONS

Please see our other policies posted on this site as these policies also govern your visit to our website.

We reserve the right to make changes to our site, policies and Terms of Use at any time.

CONTACT US

If you have any questions regarding our privacy policy, information handling or the terms and conditions of our website, offers and services, please contact us via email at admin@starplusgroup.com.au or call us on 1300 438 782.

 
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Contact Details

Phone Number:

08 8465 0052
(Emergencies - call 24/7)


Office Hours:

7:30am - 6pm Monday-Saturday
Same Charge Saturdays